We hope you will love all the products you purchase from Follain. Due to the nature of our products, we cannot process exchanges or refunds on opened, unsealed, or used items.
Products that are unused, unopened, and in the state that they were delivered can be returned within 30 days of delivery. We will refund 100% of the product cost, less any applicable discounts, but we do not offer refunds on shipping cost. We regret that we are not able to offer free return shipping, unless it is for a product that you did not order or a product that is damaged or defective. We appreciate your understanding!
How to Return a Product
Please fill out the return form on the back of the packing slip included in your order and enclose it in your return package. Request a complimentary return label from from firstname.lastname@example.org and send package back to us at:
401 Park Drive
Boston, MA 02215